Ask Joe: Should NV Energy pay for fire damage to viewer's home?

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One of our viewers reached out to us for help in the wake of a recent fire that damaged her home.

Carol Tyler wrote in saying she hasn't been able to get NV Energy to help pay for the damage after her house caught fire in August.

Carol says a power line was to blame, so she is wondering why the power company isn't helping her.

Here's what I found out:

The fire broke out on August 29 on Gypsum Road, which is off Talus Way in north Reno. The damage was pretty extensive to some of the townhomes there.

First things first, I checked with the Reno Fire Department. Fire Marshal Trey Palmer confirmed it was an arcing power line that sparked the fire that damaged Carol's home.

I also checked with Jennifer Schurict at NV Energy about this. She told me they have opened a claim for Carol's case and it is currently being reviewed.

There is a lot of information that needs to be gathered up and documented in cases like this. Schurict says they handle it much like an insurance company would where they need detailed information about what was damaged and then they will go through and determine how much of that the homeowner will be reimbursed for.

So that's how the process works. Schurict said if the power is company is to blame for a fire, then they will pay out a verified claim.

Verified seems to be the key word here. It does take some paperwork and proper documentation before any claim can be paid out.

So that's where it stands. I think our viewer Carol has been a little frustrated by the claims process, but that process is now underway to get things resolved.

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