RENO, Nev. (News 4 & Fox 11) -- NV Energy said Thursday a person, or persons, are falsely posing as their employees and trying to scam customers by making threats about their electric service.
Perpetrators are calling both business and residential customers and making deceptive threats about their service, according to a statement.
The phone number being used in the scam may also falsely appear to come from NV Energy, officials said.
NV Energy wants to remind customers that employees does call customers to demand immediate payment. Officials said customers who may be at risk of having their power disconnected because of nonpayment will receive a 10-day notice on their NV Energy bill and 48-hour notice via mail.
If customers receive a call asking for an immediate payment, they should say "no," hang up, and call local law enforcement or NV Energy, according to a statement.
Customers may reach NV Energy's customer service line in northern Nevada here: 775-834-4444.
Additionally, NV Energy wants to remind customers that any type of Home Energy Assessments and Smart Thermostat installations take place by appointment only. An employee will never attempt any kind of unscheduled service, NV Energy said.
For other services, a technician may knock on your door to alert you of his/her presence before making repairs or installing equipment, but will not need to enter your home, NV Energy said.
If anyone comes to your home, a legitimate NV Energy employee will carry an ID badge at all times, according to a statement; true employees will also never ask for any kind of payment in the field.