Crisis hotline helps people in Reno experiencing distress & more

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RENO, Nev. (News 4 & Fox 11) —The crisis hotline in Reno helps people through some of the toughest moments in their lives.

It gives people an anonymous, helping voice to guide them through potentially dangerous situations.

"I think it's a really important resource for people to know that they can call," said Riley Holladay, a dispatcher. "A lot of the callers we do get feel like they can't talk to anyone else."

The hotline is a county-organized center funded by the state, one that walks people through a crisis. A majority of the people who call the center are contemplating suicide.

"A lot of people, more often then you would think, have thoughts of suicide," Holladay said. "Whether they act on them or not, it is something that crosses their mind."

The center takes calls from people in distress, as well as threats of potential danger. The dispatchers have to go through 73 hours of training to make sure they can handle a vast amount of distress calls.

"Nothing can prepare you for that first call," Holladay said. "In terms of knowing the information needed to help someone. We are more than prepared to help someone with that."

The hotline is open 24 hours a day, seven days a week. The number is 1-800-273-8255. They also have a text line at 839863.

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