UPDATE - 2/12/13 - 4:48pm - According to John Britton with AT&T, the outage is now 97 percent fixed. They hope to have the final sticking points worked out soon.UPDATE - 2/12/13 - 11:20AM - According to John Britton with AT&T, the outage is due to a software issue in the Central Office here in Reno.
Britton assures people that there is nothing suspicious about the software issue and there is no evidence of any attack on the system.
The outage is limited to our area, which is on the east side of the Truckee Meadows. AT&T has restored much of it (about two-thirds) but are hoping to have the rest restored later this afternoon. Last night, the wireless circuits were affected, but they have since been restored.
The affected AT&T services includes Internet and land line phones, not television.
Britton says right now, they are focused on restoring the services to customers and are planning to investigate the problem afterwards.
It's unknown at this point how many customers are affected.
UPDATE: The Lyon County Sheriff's Office non-emergency phonelines are down through outlying areas. For non-emergency calls please call 775-463-6620. 911 services are still available. AT&T is currently working on the problem.
11:57 P.M. UPDATE: An AT&T spokesperson tells News 4 the problem has been isolated to a software issue.
AT&T hopes to be up and running very soon.
RENO, Nev. (KRNV & MyNews4.com) -- Reno's Emergency Communications (Reno ECOMM) advises AT&T customers attempting to call 9-1-1 from a landline are receiving a busy signal due to an equipment failure with AT&T.
Individuals needing to call 9-1-1 should use a non AT&T landline or use a cell phone.
At this time, Reno, Sparks, Washoe County, and Carson City are experiencing this same problem. This is also the same problem affecting the Reno-Tahoe Airport.
The City of Reno's Information and Technology Division is working with AT&T on the issue.
News 4 will let you know once this has been resolved.